Throughout 2020, the hospitality industry saw unprecedented disruption. Since many establishments had to close for a period during the year, many are ready to come back swinging.
As venues had to adapt to the pandemic’s new trends, when 2021 trends started coming along, they were once again ready to adjust themselves accordingly.
Every year we see different trends come through the hospitality industry. Last year technology took hold of most trends, with online menus, booking systems, and ordering procedures taking over. This was mainly so that the businesses could continue running while keeping staff and patrons safe. These trends are still a constant in the hospitality businesses running today, but what about the trends we have started seeing this year.
In 2021 hospitality businesses still need to be dynamic and have the ability to change with any new regulations. So far, one of the most prominent yet much-welcomed trends is the shift in consumer behaviour towards hygiene. Guests now want to see reasonable efforts from the venues they visit to adhere to strict hygiene regulations. While hospitality venues have always followed strict hygiene protocols, customers now want proof. They need to be transparent and responsible for adopting and showcasing their practices to communicate their efforts to patrons.
As a result, we are also seeing a trend of customers wanting increasing digitisation to stay. With the introduction of QR codes being a prominent trend this year, guests are more than happy to see this. Any aspect that will lower human contact is seen as a positive in the eyes of the customer.
2021 Top Hospitality Industry Trends, these are the trends that are reshaping the industry as we move forward. Digitalized customer experience is on top of the list.
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— ModiHost (@ModiHost) June 23, 2021